Return and Refund Policy
We offer a standard Return and Refund Policy that is outlined below.
| Urn | Capacity |
|---|---|
| Refunds Prior to Shipping | You are welcome to cancel your order prior to items being shipped. Should your order be cancelled prior to shipping, a $25 restocking fee will be deducted from the refund amount. Handling time is generally 48 hours, order cancellations must be received within this time frame. |
| Refunds After Shipping | You can return goods purchased from our website within 7 days of delivery if the goods are damaged or defective. We are unable to accept returns if you change your mind, so please choose carefully. Goods must be returned unused, in the original packaging they were received. |
| Refund Method | Your refund will be processed using the same method that the items were purchased. If you purchased using your credit or debit card via our website, please allow up to 7 business days for the refund to return to your account. If you paid using direct deposit, please allow up to 3 business days for refunds to be received. If you purchased using local pick up, your refund will be issued to you at the time of return using the same method as your payment method. |
| Damaged, Defective or Incorrect Goods | Goods that are damaged, defective or incorrectly shipped will be replaced at no cost to the customer. All damaged, defective and incorrect goods must be returned to us, we will arrange for this to occur, and replacement items shipped within 48 hours of receiving the returned goods. |
| How To Request A Return Or Refund | To request a return or refund, please call us on 1300 043 522, or email us at [email protected] When emailing, please include your order number (found on your confirmation email) and your contact details. |
| Shipping and Packing Costs | Goods that are returned due to damage, incorrect shipping or defects, will be return shipped at no cost to the customer. |
| Delivery Charge on Returning Goods | Goods that are returned due to damage, incorrect shipping or defects, will be return shipped at no cost to the customer. |
| Product Returns Exceeding The Cancellation Period of 7 Days | We are unable to accept returns or issue refunds for cancellation requests that are outside of our cancellation period (7 Days). If you believe that your goods were defective and didn’t notice until after this time, please contact us at [email protected] |
| Policy On Returning Goods Due To Change Of Mind | Due to the nature of our products, we are unable to accept returns or offer refunds if you change your mind. Please choose carefully. |
Terms And Conditions
To read our full Terms and Conditions, please click here
Our dedicated, experienced Funeral Directors
Caring for families of Brisbane, Gold Coast, Sunshine Coast & Toowoomba
- Local Family Owned and Operated
- One Of Brisbane's Most Direct Affordable Cremation Services
- Compassionate support during difficult times
- Expert guidance through cremation arrangements
- Simple and straightforward online process
- Available 24 hours a day, 7 days a week
- No hidden fees or charges
- Our committment to openness ensures clear and honest pricing
- Highest levels of Dignity and Respect for your Loved One
Please don’t hesitate to get in touch with us if you need more information.
If you require immediate assistance, please do not use this form. Please call our team directly on 1300 110 138 .
Frequently Asked Questions
How much does an unattended cremation cost with Brisbane Cremation?
Our unattended / direct cremation services in Brisbane cost $1,595 - representing one of Brisbane's cheapest cremation options and providing a more affordable alternative to a traditional attended funeral service with no hidden fees or charges.
How much extra is an After Hours Transfer?
During business hours (Monday - Friday 9am - 4pm) the cost to bring your loved one into our care is included in our package. Outside of these hours, there is an additional fee of $395.
What if my Loved One is a larger than average size?
What services are included in Essential Mortuary Care?
When we die there are natural and normal bodily functions that can occur. Our Mortuary Team ensure that your loved one is washed, dressed (should you wish to provide clothing) and respectfully placed into a coffin for Cremation.
Does it Cost Extra to have my loved one Dressed?
No. Washing and dressing your Loved One is included as part of our standard service.
Can I have a Viewing of my Loved One before their cremation takes place?
Yes. You are able to arrange a viewing of your Loved One at our Facility in Underwood, at an additional fee of $895.
How Do I Complete the Arrangements?
Arrangements are completed using our simple, easy to use, online Arrangement Form.
Does My Loved One Need a Coffin?
Yes. In QLD it is a requirement that a deceased person is in an enclosed vessel for their cremation. We have worked closely with a local manufacutrer to keep our carboard coffins very affordable and this is included in the standard package.